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usps Complaint - Package losing contents.worst servise
usps Complaint

usps Complaint

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Package losing contents.worst servise


Packages were opened during transferring and resealed. Many contents were missing.
I shipped three packages on April 3rd, 2017 from Kansas City Missouri to Monterey park California. The biggest package is 13LB 7.4 oz, and there were eight woman%u2019s purses in it. However, the package was opened and lost four purses (6.95BL in total) before the receiver got the package. The box obviously opened by someone and resealed. Later on, I tried many times to communicate with USPS agents, managers, and supervisors. The supervisor in Monterey park USPS has the really bad attitude to me, and he said he cannot do anything because I did not but insurance for the package. He never shows the willing to help me and find the items. He names Luis Cansolis, he said the only way I can do is to do the MRC then just hang up. There was no monitor to record the phone because he used an unknown number to call me. Maybe that is why he was rude.
Later on, I called USPS inspection department and reported the issue. The problem is that even the customer did not buy insurance, that means no any responsibility to USPS if the package lost or damaged by them. Therefore, the service departed into two classes insurance package and non-insurance package. In another word, the employees of USPS can do anything to the non-insurance package because they do not have to bear the responsibility about that. Even the customer reported the issue to the postal inspection department. As the result, insurance will become a fixed clause or mandatory charging.
In addition, the system vulnerability is obviously from my issue. My package was 13LB and 7.4oz, and the receiver received package was 6.85LB. The problem is before the receiver received the package he/she does not know if the items in the package are missing or not. The rule of USPS is that if the receiver received the package, and USPS will no responsible for anything if no insurance with it. Here is the resolution, getting weight every package during transferring to each postal station. This way maybe has more work to the workers, but we will know and find out which part was wrong. Also, to prevent someone put some filler into the package, USPS can get monitors to inspect the process of transferring and to take a picture of the package.
When I was shipping the package, no one asked or suggested me to buy an insurance about the package. The situation that I didn%u2019t buy the insurance, which is based on my previous shipping experience. I was shipped many items in other USPS store in Ohio, and I was wanted to buy insurance for the package, and the operator said the postage already cover the insurance which is $50 value. Then, I never asked to buy insurance to the later shipping because of the previous experience. However, I did not know only priority package covering insurance. At this time, I did not buy the insurance as usual and the bad thing happened. I would suggest that the workers should ask each customer about insurance no exceptions.
This situation is not just happened to me but many of my friends had the similar issue. They lost package will never be found, and never got compensation. After this issue, I am very disappointment about USPS and I would not trust USPS in the future.


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